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Do you need help at GreatRep.com? Please
go to the table below and click on the link to the section you feel applies
to your particular problem. However, if you cannot find help here,
please send an email to
support@greatrep.com.
CATALOG REQUESTS
Catalog Requests are a key
feature of GreatRep.com. After logging in as a buyer, click on MAIN DIRECTORY at MY ACCOUNT.
(Important Note: Only buyers may request catalogs. Sales reps and vendors are not able to request catalogs.)
Search for a vendor, either by name, category, key word, or alphabetically.
There are two ways you can request a catalog. The first way is to request the
catalog directly from the search results. Just click on the  icon. Doing so will take
you to the Your Catalog Request Summary page. From
here you can resume making more requests by clicking the Add a Catalog button.
If you want to find out more about a vendor before requesting a catalog, you can click on
the vendor's name link (name) or  icon in the search
results to get to the vendor's
profile page. The vendor's profile page will provide expanded information regarding
the vendor's product line. After looking at the expanded information, you can
request a catalog in the same manner as described above.
When you have finished searching and selecting catalogs, you are ready to submit your
request. However, if you decide you do not want a catalog shown in your summary,
simply click on the check mark and it will become unchecked. Then you should click
on the Recalculate button to update your request.
When you click the Submit Request button, you are taken to the Catalog
Request Checkout page. After confirming that your business information
is correct, confirm your request as directed by pressing  .
INBOX
Vendors will receive an email notification each time a buyer places a
catalog request, order or inquiry. A copy is also placed in the
vendor's, buyer's, and rep's (as appropriate) inbox.
Click on MY INBOX at MY ACCOUNT
to access your inbox. (GreatRep.com knows which inbox is yours based on your
username and password login.) Then select each button - Orders, Catalog Requests or Inquiries - to review
or printout transactions.
We recommend periodic checking of inboxes that you have accounted for and
taken action on all items. It is highly recommended that you print all
inbox items and delete them. In the case of catalog requests, we only
save the past two's months requests in our database.
INQUIRIES
Inquiries are short messages placed by buyers and reps with vendors. The
most common inquiry is to request the status of a particular order. Any time a
buyer or rep makes an inquiry, they should include a reference to the original purchase
order number and where the order was placed, e.g. with a rep, at a show, etc.
To place an inquiry, buyers or sales reps simply have to click the  icon in either the directory search results or the vendor's profile and complete the form as directed.
LINES WANTED
Lines Wanted is another great feature of GreatRep.com. It provides an
online forum for sales reps to seek product lines to represent. For a very nominal
fee of $60.00 for 30 days, sales reps or agencies may place ads to solicit lines
to represent.
To place an ad, go to Services or use this link:
https://greatrep.com/secure/services/ads/place_ad.asp?AdType=3.
LOGIN
Once you are a registered member of GreatRep.com, you will gain access to the key areas
reserved for members by simply logging in with your username and password.
It's very important that you enter your username and password exactly as originally
submitted. These are both case sensitive, i.e. the use of upper and lower case
letters must be identical each time you login.
Forget your password? Go to www.GreatRep.com/getpassword.asp and enter the email
address you used when you registered.
MAIN DIRECTORY
The Main Directory is the key area visited by buyers and sales
reps. You must start here if you plan on requesting catalogs, placing orders or
submitting inquiries.
Your first view of the Main Directory is the search page. You can
look up vendors four ways - alphabetically, by category, by name, or by
keyword. Your search results will have at the top of the VENDORS SEARCH
RESULT page with a legend explaining the
icons. A vendor listing in the Main Directory may
have the following icons:
Basic Listing - brief company information
-  icon only
Full Service Listing - company profile -    icons with
all features: catalog request, place orders, find a rep, find a store
and more.
MY ACCOUNT
This is the hub of GreatRep.com. Most importantly, it's the jumping off point to the Main Directory where buyers look for vendors, request catalogs, place
orders and submit inquiries.
Check Your Inbox is a common destination for buyers reps and vendors to check for
catalog requests, orders and inquiries. It's highly recommended that vendors check
their inbox at least once daily during normal business days.
Modify Your Profile is discussed in detail above. Again, this is an
important area for vendors. It is here that they can change vital information on
their business, a description of their current product line and any current promotions
that they may be offering.
MY IMAGE
Log in and go to MY IMAGE anytime you need to update the image for your listing or, if
you are a buyer, for your store. Your image will not upload if it exceeds the size requirements as stated in the following table:
| IMAGE |
WIDTH
(pixels) |
LENGTH
(pixels) |
FILE SIZE
(KB) |
| Buyer Image |
250 |
250 |
50 |
| Newsletter Ad |
288 |
312 |
50 |
| Reps Wanted Ad |
250 |
250 |
50 |
| Featured Vendor Image |
250 |
300 |
50 |
| Vendor Directory Image |
288 |
312 |
50 |
| Resource Directory Image |
288 |
312 |
50 |
MY PRODUCTS
A
Full Service offers a fully functional shopping
cart feature that allows you to upload your price list and photos.
Use of this feature is optional>
To use this feature, you will need to upload your price list. You may use a Microsoft Excel spreadsheet (.XLS) file or a comma separated value (.CSV) text file for the upload.
You can enter (or paste from your computer file) your
Stock Numbers (sku's), Description, and Price (wholesale), and Image
url's to the file.
If you use XLS file (Excel) you must use the default name for the worksheet "Sheet1". The upload/import will fail if you do not do this. The worksheet name is usually in the lower left corner. It if is not titled "Sheet1" then double click it and fix it.
If you continue to have problems with XLS (Excel) files, you can save your XLS file as
a CSV (Comma Separated Values) file and upload the CSV. It is a more forgiving
file format than Excel.
- There are five "Columns Headers"(Top Row) for the file, in order:
- ProductID, SKU, Product Name, Unit Price, Image Link.
- Make sure the column names do not have extra spaces before or after.
- Image Links:
- Images must be hosted on your own server.
- Make sure to put the "http://" for all images links.
- If no image, put "none" (all lower case).
- Leave the first column (ProductID) blank, it is not used.
Excel (.XLS) Example:
|
ProductID |
SKU |
Product Name |
Unit Price |
Image Link |
| |
100 |
Widget |
$4.00 |
http://www.url.com/images/widget.jpg |
| |
DSSP120 |
120 Starter Pack |
$15.00 |
none |
| |
DS120RF |
120 ct. Refill |
$20.00 |
none |
| |
T-Shirt-W |
White T-Shirt S/M/L/XL/2XL |
$9.00 |
http://www.url.com/images/give-me-w.jpg |
| |
T-Shirt-B |
Brown T-shirt S/M/L/XL/2XL |
$9.00 |
http://www.url.com/images/give-me-b.jpg |
CSV (Text) File Example:
ProductID,SKU,Product Name,Unit Price,Image Link
,100,Widget,$4.00,http://www.url.com/images/widget.jpg
,DSSP120,120 Starter Pack ,$15.00,none
,DS120RF,120 ct. Refill,$20.000,none
,T-Shirt-W, White T-Shirt S/M/L/XL/2XL,$9.00,http://www.url.com/images/give-me-w.jpg
,T-Shirt-B,Brown T-shirt S/M/L/XL/2XL,$9.00,http://www.url.com/images/give-me-b.jpg
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ADDITIONAL NOTE ABOUT SKUs:
Character literals SKUs and numeric formats SKUs are not compatible with each other in the database. Although the products database can handle both character and numeric formats for the SKU, it can't do it on the same upload.
For example, 'RED', 'RED 101', and '101' are all character literals and have quotes around each when stored; whereas 5001 is a numeric format and does not have the single quotes and therefore has different properties than a string in the database.
If your Excel (.XLS) or Comma Separated Values (.CSV) file contains both numerals (numeric formats) and letters (character literal formats) in the SKU field, you will need to separate them into two files, one with SKU's that are all numbers, and another file with SKU's that are a mix of numbers and letters.
Then upload each file separately at the my products import wizard.
Make sure to uncheck "Delete existing products" option box when uploading second file. Otherwise, your products will be combined into one file in our database.
Example Procedure for Updating Both Character Literal and Numeric SKUs:
| Upload |
SKU Type |
SKU Example |
Notes |
| First Upload |
Numeric Format
|
101 |
Leave "Delete Existing Products" checked. |
| Second Upload |
Character Literal Format |
RED 101 |
Make sure to uncheck "Delete Existing Products." |
Always make sure to save your master products file (.CSV or .XLS) on your computer and as always please
remember where you saved it!
We suggest using a master .XLS or .CSV and updating the entire list as needed instead of trying to just append your current list of products since we offer no way to currently update or edit any products online. By updating from your master, updating is actually quite easy to do.
MY PROFILE
Anytime a vendor, buyer or sales rep wants to change the information they have previously
entered, they can accomplish this by logging in and selecting MY
PROFILE at MY ACCOUNT.
Essentially, you are modifying the information you entered when you registered.
Select the category where need to make changes and re-enter information that needs to be changed. After making your
changes, click Update.
MY SERVICES
Vendors can go to MY
SERVICES at MY ACCOUNT anytime they want to check the status of
their listing or ads (Featured Vendor Image, Newsletter Ad, Reps Wanted Ad,
Category Ad).
NAVIGATING
GREATREP.COM
We continually strive to make GreatRep.com as user friendly as possible. Once you have
registered, you should be able to simply login with your username and password and go about your
business. The main jumping off point is MY ACCOUNT.
You should be able to return to MY ACCOUNT at any time to switch from
requesting catalogs, to placing orders, to modifying your profile, etc.
GreatRep.com has public areas, e.g. Services, Reps Wanted, Lines Wanted, Shows, Industry Resources, etc. that you can go to without being a member or logging in. These are important
areas that give GreatRep.com a truly portal or gateway function.
That's because
GreatRep.com has been designed to serve the needs of the entire wholesale giftware, home furnishing
and furniture industries rather than promoting any single business entity.
MY ACCOUNT controls the private or controlled areas of GreatRep.com.
For example, GreatRep.com knows whether you are a rep, buyer or vendor when you log
in. Let's say, for example, you request a catalog after logging in as a vendor.
GreatRep.com will not permit vendors to request catalogs from other vendors for obvious
reasons and an error message will pop up if this is attempted.
PLACING ORDERS
Begin placing your order by clicking on the  icon at the listing in the Main Directory for the vendor you want to order. The first page will advise you what the
credit
terms are and what credit cards the vendor accepts.
Click  and
proceed to the next page, which pulls up all the stock items (SKU's) for the
vendor. You can search page by page through the items to find the item you are looking for.
A simpler method is to use the SHORTCUT box. In the box, type the SKU
of the item you want to order and hit to pull the item up. Assuming the correct item is pulled
up, click on the item SKU in blue to enter the quantity you want to order. If the wrong item
is pulled up, hit the Back button on your browser and re-enter your
selection or search the item pages.
At the ADD TO CART page, enter the quantity to order.
When you enter the quantity to order, you also need to indicate any choices available for
the item, e.g. colors, frame choices, etc. If you want the vendor to ship you the Best
Choice or you want the item As Shown in the vendor's printed
catalog, check the appropriate circle. The default is Best
Choice.
If, however, you want to specify a choice, select the open circle and enter your choice in
the box provided. Note: You will have the opportunity to review your order before
you check out.
After entering quantity and choice, click Add to Cart. You will be
taken back to the previous SELECT ITEM listing where you can add the next item.
Or you can click on  Add Items to return to the original SELECT ITEM listing.
Continue in this
manner until you have finished ordering all items. Then click  Review Order (you can do this at anytime to see how your order is progressing).
If you review your order and it is correct, click Submit Order. If you forgot an item, click Add Items. If you
made a mistake on quantity ordered for any item, enter the correct quantity and click Recalculate.
If your choice is incorrect, uncheck the item and click Add Items to
re-enter the item with the correct choice.
When you click Submit Order, you are asked to choose if this is a first order
or re-order. Select the appropriate response in the drop down menu and click NEXT.
The next page asks for Method of Payment. Select your response in
the drop down menu and click NEXT.
The next page asks for credit card information if you selected credit card for
payment. If not, you will go directly to the page asking when to ship your
order. Use the drop down menus for Month and Day to specify your ship date.
Also, you can add comments here, e.g. "Need in time for November 15 Open House".
When you click NEXT, you will have completed your order. You
will know you have completed the order correctly when you get a Thank You acknowledgment
stating that a copy of your order has been placed in your Inbox. You can then check
your Inbox to verify that the order has been completed and sent to the vendor.
REGISTRATION
All vendors, buyers and sales reps must register before they can use GreatRep.com. Registration
is FREE for buyers and sales reps. Vendors, on the other hand, must
select and pay for the type of listing they want. Click here to find out more about the different levels of listings.
Registration begins at the home page, www.GreatRep.com.
Under New Visitors Sign In at the top of the page, click on buyer, vendor or sales rep, as appropriate.
Complete the form as requested. You will be asked to enter
a Username. You should select an easy to remember word or name of at
least 6 characters in length. The username is case sensitive, i.e. if you use upper
and lower case letters in your username, you must remember to use them exactly the same
way when you login as a member. For example, if you type in a username of robinhood,
you cannot login typing Robinhood or ROBINHOOD.
If the username you selected has already been used, you will receive an error message
advising you that it is not available. Simply
press the "Back" button on your browser and try again with another
username.
Now enter your Password and Birth City as instructed. For convenience,
your password can be the same as your username. Then click on check
mark box for Yes, I have read, understood and agree
to be bound to all the GreatRep.com Terms and Conditions.
To complete registration, click Finish. You should receive a "Thank
you for registering with GreatRep.com".
REPS WANTED
Reps Wanted is another great feature of GreatRep.com. It provides an online forum
for vendors to seek sales representatives. For a very nominal fee of $60
for 30 days ($75.00 if you add an image), vendors may place ads to find sales reps.
To place an ad, go to Services or use this link:
https://greatrep.com/secure/services/ads/place_ad.asp?AdType=4.
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